1.- Who is responsible for the processing of your data?

The person responsible for the processing of your personal data is VISTACHIC SLU (hereinafter, “ Charly Therapy ”), with NIF B66575275 , and address at C/ Zamora 46, 6-3, 08005 Barcelona (Spain) .

This Privacy Policy regulates access and use of the Platform (hereinafter, the " Platform ") that CHARLY THERAPY makes available to Internet users (hereinafter, the " Users ") interested in the contents (hereinafter, , the " Contents ") and the services (hereinafter, the " Services ") offered by CHARLY THERAPY therein.

Contact email: info@charlytherapypro.com


2.- Recommendations

Please read carefully and follow the following recommendations:

·       Keep your computer equipped with antivirus software that is properly updated against malicious software and spyware applications that can endanger your Internet browsing and the information stored on your computer.


·       Read and review this Privacy Policy and all legal texts made available by CHARLY THERAPY on the Platform.


3.- Information about the data that CHARLY THERAPY collects through the Platform

For the correct functioning of the Platform, CHARLY THERAPY may have access to the following data provided, if applicable, by the User:

                 i.          Identification data: name and surname of the user.


                ii.          Contact information: email, telephone and postal address.


4.- Why is CHARLY THERAPY authorized to process your data?

The basis of legitimacy of CHARLY THERAPY for the processing of User data through this Platform is the consent of the Users to the processing of their personal data and the need to execute a contract between CHARLY THERAPY and the User.


In this sense, CHARLY THERAPY processes the personal data of Users in order to manage the purchase and delivery of the products sold on its Platform, as well as the sending of information and commercial communications about its products and services requested by the users.


By accepting this Privacy Policy and checking the corresponding boxes, the User gives their consent to said treatment. 


CHARLY THERAPY takes the protection of your privacy and personal data very seriously. For this reason, your personal data is kept securely and processed with the utmost care, in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, relating to the protection of natural persons with regard to the processing of personal data and the free movement of such data (the "General Data Protection Regulation" or " Data Protection Regulation or GDPR ").

This Privacy Policy regulates access and use of the service that CHARLY THERAPY makes available to the User interested in the services and content hosted on the Platform.

Regarding this point, the User may withdraw their consent at any time by sending a message to the following email address: info@charlytherapy.com without affecting the legality of the treatment based on consent prior to its withdrawal.


5.- What are the purposes of the processing of your personal data?

Your personal data collected by CHARLY THERAPY may be used for the following purposes, according to the consent granted in the corresponding registration form:

(i)           Allow CHARLY THERAPY to provide sales services for the products offered on its Platform.

(ii)          Receive by letter, telephone, email, SMS/MMS, or other equivalent means of electronic communication, commercial communications or information about CHARLY THERAPY products and services in accordance with your tastes and preferences.


6.- Veracity of the data provided by Users

The User guarantees the veracity of the personal data provided and undertakes to notify CHARLY THERAPY of any modification thereof . The User will be responsible, in any case, for the veracity of the data provided, with CHARLY THERAPY reserving the right to exclude from the services any User who has provided false data, without prejudice to other actions that may be applicable by law.

It is recommended that Users protect their data with the utmost diligence using appropriate security tools. CHARLY THERAPY will not be responsible for any theft, illegal modification or loss of data.

Any modification or update of the data must be communicated to CHARLY THERAPY through the means of communication provided for in this Privacy Policy.

7.- Data conservation

The protection of privacy and personal data of Users is very important to CHARLY THERAPY. Therefore, CHARLY THERAPY does everything possible to prevent the User's data from being used inappropriately. Only authorized personnel have access to the User's data.

The User's personal data will be kept as long as their CHARLY THERAPY account remains active for the processing purposes for which they have been provided, provided that the User has not revoked their consent, requesting the deletion of their account or the deletion of certain personal data. of the Platform.

Subsequently, if necessary, CHARLY THERAPY will keep the information blocked for the legally established deadlines.


CHARLY THERAPY is committed to complying with its obligation of secrecy and confidentiality of personal data in accordance with the provisions of applicable legislation.


8.- User rights

Users have the right to:

(i)           Access your personal data;


(ii)          Request rectification of any inaccurate data;


(iii)         Request the deletion of your data;


(iv)         Request that the processing of your data be limited;


(v)          Oppose the processing of your data;


(vi)         Request the portability of your data.


(vii)        Likewise, Users will have the right not to be subject to decisions based solely on automated data processing.

The User can exercise all these rights at the following email address: info@charlytherapy.com indicating the reason for your request and providing a copy of your ID


The User can also send their request by regular mail to the following address: C/ Zamora 46, 6-3, 08005 Barcelona (Spain).

The communication addressed to CHARLY THERAPY must contain the following information:

·       Name and surname of the User; photocopy of your national identity document, or your passport or other valid document that identifies you.

·       Petition in which the request is specified.

Without prejudice to any other administrative remedy or judicial action, the User will have the right to lodge a complaint with a Supervisory Authority, in particular in the Member State in which he has his habitual residence, place of work or place of the alleged infringement, in in case you consider that the processing of your personal data is not appropriate to the regulations, as well as in the case of not seeing satisfaction in the exercise of your rights. The supervisory authority to which the complaint has been submitted will inform the complainant about the course and outcome of the complaint.


9.- Data security

The protection of privacy and personal data of Users is very important to CHARLY THERAPY. Therefore, CHARLY THERAPY has taken all measures at its disposal to prevent your data from being used improperly, allowing access to it only to authorized personnel.

CHARLY THERAPY maintains adequate security for the protection of personal data in accordance with applicable legislation and has established all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of the data provided by the User through the Platform, without prejudice to informing you that Internet security measures are not impregnable.

CHARLY THERAPY undertakes to comply with the duty of secrecy and confidentiality regarding personal data in accordance with applicable legislation.

CHARLY THERAPY will not be responsible for any damages that may arise from failure to comply with this obligation by the User.


10.- Transfers and/or assignments to third parties

The User is informed that their personal data may not be transferred to third parties or entities.

User data may only be used by CHARLY THERAPY for any use that serves to correctly comply with the purposes of processing personal data collected in point 5 of this Privacy Policy.


11.- Questions

If you have any questions about our Privacy Policy, please contact us by sending an email to info@charlytherapy.com    

Likewise, if you consider that your rights are not properly safeguarded, you have the right to file a claim with the Spanish Data Protection Agency.


12.- Acceptance and Consent

The User declares to have been informed of the conditions regarding the protection of personal data, accepting and consenting to the processing thereof by CHARLY THERAPY, in the manner and for the purposes indicated in this Privacy Policy.